Skill School: Demystifying Customer Journey Maps
December 15 @ 9:30 am - 12:00 pm
Calling all business owners, marketers, UX/UI designers, and anyone passionate about enhancing customer experiences!
Have you ever wondered how leading brands craft unforgettable customer journeys? The key to their success lies in mastering the art of Customer Journey Mapping.
Attend this Skill School for an immersive workshop where you will gain the skills to demystify journey maps and unveil the powerful insights they hold!
Meike Eilert is an experienced CX researcher with a track record spanning over a decade.
She specializes in designing and conducting rigorous quantitative and qualitative customer research, adept at uncovering pain points, spotting opportunities, and extracting best practices.
Known for her collaborative approach, Meike closely collaborates with product marketing and various stakeholders, delivering research that narrates impactful stories.