Customer Programs Manager – Q2

The Customer Marketing Program Manager plays a pivotal role in driving customer adoption, retention, and revenue expansion across Q2’s product portfolio. As a strategic and data-driven marketer, this role partners closely with the Senior Customer Programs Manager to build and scale lifecycle programs that deepen customer engagement and strengthen long-term value.

Working cross-functionally with Customer Success, Product Marketing, Advocacy, Sales, and Integrated Marketing, the Customer Programs Manager develops targeted, insight-led initiatives that elevate customer experience and influence key outcomes such as product adoption, renewal success, and expansion opportunities. This role transforms customer insights, behavioral patterns, and feedback into actionable programs that move beyond reporting—driving measurable impact at critical moments in the customer journey.

The ideal candidate is a collaborative and detail-oriented marketer who excels at lifecycle strategy, segmentation, and operational excellence. They bring strong analytical skills, a passion for crafting scalable customer experiences, and the ability to align stakeholders around programs that strengthen relationships and support revenue growth. They thrive in a fast-paced SaaS environment, are comfortable navigating complexity, and are motivated by building programs that create meaningful customer outcomes at scale.