Membership Manager – Nebraska Chamber of Commerce & Industry

Apr 21, 2021

The membership manager assists in building, retaining, and optimizing our membership through marketing, selling, and managing basic membership services. We are seeking a membership manager who is passionate about our Chamber mission and looking for a rewarding career in traditional and digital membership marketing. We prefer candidates with a background in sales or membership/customer relations and who is experienced with cloud-based CRM-integrated platforms and marketing technology.

Responsibilities:

  • Assists in developing marketing plans to support the Chamber’s member retention and recruitment strategies, including, but not limited to:
  • Creating content for digital and printed communications
  • Social media recognition and engagement
  • Developing and implementing effective membership sales strategies
  • Cultivate and grow member prospect list.
  • Manage membership renewals, including invoicing, processing payments, and weekly account reconciliation.
  • Provide weekly, monthly, quarterly, and annual reporting on membership growth and retention.
  • Maintain and enhance the Nebraska Chamber database of members (CRM).
  • Train staff members on membership CRM processes.
  • Supports occasional membership events and assists in preparing materials for meetings and conferences.
  • Manage inquiries and provide quality customer service to through email, mail, and phone.
  • Support members’ ability to access and use their member portal.
  • Assist with compiling information for audit or review by working with the Financial Director to provide necessary membership revenue reports and documentation. 

Requirements:

  • 3+ years’ experience with sales or membership relation, donor/donation-based company experience, a plus
  • Proficiency with cloud-based CRM-integrated platforms
  • Proven experience with sales plans, implementation, and reporting
  • Marketing platform experience, a plus
  • Excellent written and verbal communication skills, especially in the customer service area
  • Detail-oriented and ability to work with a high degree of accuracy
  • Proficiency with the Microsoft Office suite, PowerPoint, Word
  • Ability to perform numerical calculations, maintain records and analyze reports
  • Ability to prioritize, organize and be flexible to maintain daily tasks
  • Commitment to confidentiality
  • Team-oriented
  • Associate or Bachelors Degree

Job Type:

  • Full Time/40 Hours Per Week
  • Some Flexibility in Work Scheduling

Benefits:

  • Health insurance
  • Dental insurance
  • Life/Disability insurance
  • 401k
  • Paid time off